Carriers that we use
We ship all of our products using Australia Post.
Our approximate delivery times are;
STANDARD - 5 to 10 days from dispatch.
EXPRESS - 1 to 3 days from dispatch.
Our cut off times for same-day dispatch are;
Monday - Friday 2:00pm AEST.
You will receive a tracking number within 48 hours of ordering. We will also notify you of the carrier used so you can track via their tracking service.
Each carrier has its own tracking service so when entering a tracking number to search please be sure that you are searching the website of the correct carrier.
You can also track via www.australiapost.com.au.
Please be aware it can take a few days for tracking numbers to show in the online tracking systems.
During peak times (Christmas/Holidays) there may be shipping delays that are out of our control. Also, at times our products may sell out and go into back-order. If a back order occurs you may have a delay of 1 - 2 weeks. You can also call our customer service team at any time to check on your shipment and to check if there is back order. Please give up to 10 business days before contacting about a delayed shipment as it may be in transit.
Your order will be delivered to the address you provide at the time of purchase. In the event of incorrect details, EVATAC AU is not required to resend the order at our expense. While we will attempt to redirect it, any returned orders due to incorrect address details will necessitate additional shipping costs on your part. Kindly ensure the accuracy of your delivery details.
Delivery and Collection
Deliveries typically require a signature. If you're unavailable at the time of delivery, your order will be forwarded to your local Australian Post outlet. The order will be retained there for up to 10 business days. If unclaimed within this period, the order will return to EVATAC AU. Should this occur and you still desire your order, you will bear the responsibility for the re-shipping costs.
NAVIDIUM SHIPPING INSURANCE TERMS & CONDITIONS
WHAT WE CONSIDER AS A LOST PARCEL:
Your shipment is marked as 'delivered,' but it has not reached you. We kindly ask that you allow up to 7 business days for your parcel's delivery after it's marked as 'delivered.' Occasionally, the courier may prematurely mark it as delivered, attempt redelivery, or place it in a secure location on your property, such as a power meter box, behind a gate, or a roller door, or it might be mistakenly left with your neighbours.
When a shipment remains in transit for more than 20 business days, and the courier company cannot locate it.
We reserve the right to classify your shipment as 'delayed' if there's a significant backlog of parcels in the network, and we're aware of associated delays. Otherwise, we'll promptly offer you a refund or replacement.
WHAT WE CONSIDER AS DAMAGED GOODS:
Items that have sustained damage during transit, such as wet, stained, or torn apparel or footwear.
Partial damage or loss of your order due to packaging issues during transit.
Please get in touch with us immediately at firstname.lastname@example.org if your items arrive damaged or if any components are missing. We will require photographic evidence of the affected items.
WHAT WE DO NOT COVER:
Missing parcels or redelivery fees due to inaccuracies in the address information provided by you.
Delays in transit arising from supply chain disruptions, floods, strikes, bushfires, or other natural disasters.
Orders marked as unfulfilled or unshipped, which may result from inventory issues or dispatch delays.
Orders held up in customs - we cannot be held accountable for customs delays. Please liaise with your chosen courier and settle the necessary customs fees. If you refuse to pay customs charges, we will not be responsible for return-to-sender fees, which will be deducted from your refund.
Items returned to us for a refund or exchange that are not in resalable condition.
HOW TO SUBMIT YOUR CLAIM:
If your parcel is lost or damaged, please reach out to us at email@example.com, and a member of our customer experience team will provide you with assistance. In your claim email, please include:
A description of the issue.
Photo evidence of damage if applicable.
We will continue to monitor your parcel, and if it reappears, we will request its return to us at our expense.
By opting for Navidium Shipping Insurance, you acknowledge and agree to these terms.
OUR POLICY FOR UNPROTECTED PARCELS:
We will adhere to the claims procedure with your selected courier to either locate your parcel or declare it as lost. This process may take 6-8 weeks and is subject to the courier's discretion.
If your parcel has a GPS location or photographic evidence indicating that it has been delivered to your property, is with a neighbour, or is in a secure location, we are not responsible for providing a refund or replacement.
*Please note that Shipping Insurance fees are non-refundable.